Starting with the highest standard of customer service from our responsive and supportive Benefit Services Team, to the most inclusive, unlimited, thorough legal assistance from the highest quality attorneys, HELP® is dedicated to changing the way we experience the law.

As worksites see an increased demand for legal services to complement their other voluntary benefits options, they focus attention on what employees really need in a legal plan. Worksites discover the superior quality and benefits of HELP® when compared to the other legal plans. Where they merely provide access to attorneys and firms as they have always existed, practicing law as historically practiced, relying on outdated service standards of the legal industry that have left consumers underwhelmed, dissatisfied, and disenchanted with attorneys and legal plans in general.

These plans are limited by time, topic, and complexity; are serviced by attorneys of varied quality and experience; and lack consistency of service. As a result, enrollees often experience unpredictable levels of service, where one enrollee could enjoy an experienced attorney on the same day their co-worker may be assisted by a less experienced associate.

These failings prompted the design and introduction of HELP®, a unique and incomparable product offering that has changed the law experience. HELP® realized there was opportunity to create a legal plan without such  limitations and focusing on quality and service unlike anything in existence.

HELP® provides fully comprehensive, unlimited coverage for all personal legal matters with no limits, restrictions, or hidden exclusions on topic, time, volume, or complexity. More than 95% of the time, enrollees of HELP® pay NO LEGAL FEES OF ANY KIND. Most importantly, every attorney must be PARTNER LEVEL, with a MINIMUM of 20 years of experience. Additionally, HELP® maintains a client management system so that every minute of utilization is centrally recorded and monitored to guarantee that promised coverage is being provided at all times, and to ensure swift problem resolution and responsive communication.

The keys to understanding a great legal plan are to know how often enrollees pay legal fees out of pocket, how much the legal plan pays attorney fees on behalf of the enrollees, the quality of the plan attorneys, and how the plan tracks enrollee utilization.

Two items never discussed or answered by the legal plan industry are how often enrollees pay out of pocket and how much the plan pays their attorneys. Attorneys don’t work for free and must be paid by someone. If the legal plan isn't paying substantial legal fees on the enrollee's behalf, and therefore the enrollee is paying out of pocket, then the coverage must be lacking. Because regardless of their claims of robust coverage, these plans are not providing coverage where it matters the most and will be utilized the most.

We are never afraid to discuss these two items at HELP®. The unique goal of HELP® is to actually resolve a matter without charging legal fees, unlike the prepaid legal industry that assists with part of a matter, but invariably charges legal fees to complete and resolve an issue. Enrollees have paid out of pocket only 5% of the time on average over the past 20+ years. Said another way, 95% of HELP® enrollees never pay any legal fees, because the coverage focuses on what the enrollee needs the most, and the plan covers the legal fees associated with those needs.

It is also important to know the minimum qualifications for the attorneys who are servicing the plan. The industry standard is a mere minimum of 5-7 years of experience, which invariable leads to a concerning lack of consistency and quality. Even the most robust levels of plan coverage are rendered meaningless if being serviced by inexperienced attorneys. HELP® attorneys are partner level, with a minimum of 20 years of experience in their chosen field. No associates, paralegals, or law clerks are permitted to assist HELP® enrollees.

Additionally, HELP® maintains a client management system so that every minute of utilization is centrally recorded and monitored to guarantee that promised coverage is being provided at all times, and to ensure swift problem resolution and responsive communication. A unified system for monitoring actual minutes of plan utilization leads to efficient plan administration and timely problem resolution. 

As the nation’s largest privately held employee legal plan provider, LCG, Ltd. fosters an organizational commitment to compassionate service. After so many years of charitable giving, LCG, Ltd. established the HELP® Foundation to assist non-profit, community-focused endeavors throughout the country. This philanthropic division of LCG, Ltd. dedicates time and resources in furtherance of community service and in support of charitable causes and non-profit organizations, both regional and nationwide.

An important aspect of our organizational commitment to charitable efforts is to work with our industry relationships to identify deserving 501c(3) charities that can benefit from our time and donations. Therefore each year we consistently welcome the input of others outside our organization who would like to recommend or suggest groups and community organizations that we can assist.

As an important part of our community commitment, LCG, Ltd. donates a portion of all HELP® enrollment fees annually through the efforts of its HELP® Foundation.

The HELP® Foundation is dedicated in its support of charitable causes and non-profit organizations, both regional and nationwide. Below is an abbreviated list of some organizations we support:

Alternatives, Inc.
Encore Series, Inc.
Entrepreneur Works Fund
Foreign Policy Research Institute
Abramson Cancer Center
Goodwill
KT Foundation
National Liberty Museum
National Multiple Sclerosis Society
The Pennsylvania SPCA
Philadelphia Youth Orchestra
Philly Pops
Reach Out and Read Greater Philadelphia
RWJ Foundation
St. Mary’s Hospital Foundation
The Salvation Army
Vietnam Veterans of America

Don’t see your charity listed?
Visit Nominate a Charity to nominate your charity to receive a donation from the HELP® Foundation.

Starting with the highest standard of customer service from our responsive and supportive Benefit Services Team, to the most inclusive, unlimited, thorough legal assistance from the highest quality attorneys, HELP® is dedicated to changing the way we experience the law.

As worksites see an increased demand for legal services to complement their other voluntary benefits options, they focus attention on what employees really need in a legal plan. Worksites discover the superior quality and benefits of HELP® when compared to the other legal plans. Where they merely provide access to attorneys and firms as they have always existed, practicing law as historically practiced, relying on outdated service standards of the legal industry that have left consumers underwhelmed, dissatisfied, and disenchanted with attorneys and legal plans in general.

These plans are limited by time, topic, and complexity; are serviced by attorneys of varied quality and experience; and lack consistency of service. As a result, enrollees often experience unpredictable levels of service, where one enrollee could enjoy an experienced attorney on the same day their co-worker may be assisted by a less experienced associate.

These failings prompted the design and introduction of HELP®, a unique and incomparable product offering that has changed the law experience. HELP® realized there was opportunity to create a legal plan without such limitations, and focusing on quality and service unlike anything in existence.

HELP® provides fully comprehensive, unlimited coverage for all personal legal matters with no limits, restrictions, or hidden exclusions on topic, time, volume, or complexity. More than 95% of the time, enrollees of HELP® pay NO LEGAL FEES OF ANY KIND. Most importantly, every attorney must be PARTNER LEVEL, with a MINIMUM of 20 years of experience. Additionally, HELP® maintains a client management system so that every minute of utilization is centrally recorded and monitored to guarantee that promised coverage is being provided at all times, and to ensure swift problem resolution and responsive communication.

When evaluating a legal plan, it is important to understand how the plan attorneys are being paid, how much the legal plan is actually paying the attorneys, and how much is being paid to the attorneys out of pocket by the plan enrollees. Whenever a legal plan requires enrollees to pay out of pocket, it clearly indicates substandard coverage where it is needed the most.

The unique goal of HELP® is to actually resolve a matter to completion without charging legal fees. On average, HELP® enrollees only pay legal fees out of pocket 5% of the time. This one figure is the very best proof that HELP® truly provides the promised high levels of coverage.

However, even the most robust levels of plan coverage are rendered meaningless if being serviced by inexperienced attorneys. This is why HELP® attorneys are only PARTNER LEVEL with a MINIMUM of 20 years of experience in their chosen field. No associates, paralegals, or law clerks are permitted to assist HELP® enrollees.

To ensure the enrollees of HELP® are receiving the promised benefit services, the HELP® team  continuously monitors  attorney service, enrollee utilization, and overall plan satisfaction. HELP® maintains a client management system, called HELP®Track™, which documents every single minute of utilization, from the moment of enrollment, through working with an attorney, to resolution of a matter. This unique system is the primary tool used by the dedicated benefit services department allowing HELP® to provide superior service and assistance.

The evolution of HELP® as a legal plan has irrevocably altered the legal plan landscape and completely revolutionized the industry.

As worksites experience increased demand for employee legal services to complement their voluntary benefit offerings, the need for substantially greater quality and coverage is now being highlighted more than any time in the history of legal plans. Worksites no longer settle for the old prepaid legal plans that appear to offer robust coverage, but lack consistent attorney quality and fail to provide coverage where it matters the most. There is no point in implementing a legal plan that promises coverage for topics rarely used, or providing inexperienced counsel to handle the legal matters actually being covered by the plan.

The outdated prepaid legal plan model merely provides access to attorneys and firms as they have always existed, practicing law as historically practiced, relying on historically dissatisfying service standards of the legal industry that have left consumers underwhelmed, dissatisfied, and disenchanted with attorneys and legal plans in general.

These failings prompted the design and introduction of HELP®, a unique and incomparable product offering that has changed the law experience. In stark contrast, HELP® provides fully comprehensive, unlimited coverage for all personal legal matters with no limits, restrictions, or hidden exclusions on topic, time, volume, or complexity. 95% of the time, enrollees of HELP® pay no legal fees of any kind. This means the coverage is being provided where it matters the most and where it will be utilized the most. Equally important, every attorney must be PARTNER LEVEL, with a MINIMUM of 20 years of experience. Additionally, HELP® maintains a HELP®Track™ system so that every minute of utilization is centrally recorded and monitored to guarantee that promised coverage is being provided at all times, and to ensure swift problem resolution and responsive communication.

HELP® believes it is truly changing the law experience.

The unique goal of HELP® is to actually resolve a matter to completion without charging legal fees, unlike the prepaid legal industry that assists with part of a matter, but invariably charges legal fees to complete and resolve an issue.

HELP® provides fully comprehensive, unlimited coverage for ALL personal legal matters with no limits, restrictions, or hidden exclusions on topic, time, volume, or complexity. HELP® coverage focuses on what enrollees need the most, and the plan covers all the legal fees associated with those needs. HELP® enrollees only pay legal fees out of pocket 5% of the time, It is very important to evaluate whether the promised benefits of a plan will actually be utilized, so HELP® has applied its 20+ years of experience to evaluate how, where, and when legal services are needed the most and then covers all those matters.

The unlimited benefit offerings of HELP® are provided by only partner level attorneys with a minimum of 20 years of experience in their chosen field. No associates, paralegals, or law clerks are permitted to assist HELP® enrollees.

HELP® continuously monitors and oversees all services provided, including attorney service, to ensure our high standards are being met. Our custom designed database system, HELP®Track™, allows us to document every single minute of utilization, from the moment of enrollment, through working with an attorney, to resolution of a matter. This unique system is the primary tool used by the dedicated benefit services department allowing HELP® to provide superior customer service and assistance.

The evolution of HELP® has altered the practice of law and forever changed the enrollee experience.

Historically people just don’t like attorneys. An attorney is the punch line to a joke. Clients complain about poor billing practices, limited accessibility, and dispassionate service.

HELP® is a game changer. Rather than the typical old legal plan that places enrollees in an attorney office and wishes them good luck, HELP® has created an environment where the experience will be completely different.

Can you imagine an attorney who is compassionate and responsive, timely and reliable, but doesn’t charge legal fees?!

With HELP®, an enrollee receives unlimited access to partner-level attorneys as part of their Unlimited Coverage. The attorney doesn’t charge any legal fees for any benefits as part of the Unlimited Coverage services regardless of time, topic, or complexity. Since time is unlimited, the enrollee can call as much as they like, for as long as they like, and the attorney will gladly assist them.

Accessing a HELP® attorney is far beyond any typical legal experience, because HELP® has implemented policies and procedures to ensure a completely unique contact and response structure.

When an enrollee calls for assistance with a new legal matter, they never have to wait more than 24 hours to hear from an attorney. These rules guarantee an enrollee will feel valued and receive assistance when they need it the most.

There is no confusing billing structure and no concern about the clock. Benefit attorneys will NEVER send a bill and will ALWAYS take your call.

In addition to the reliable and responsive attorney system, HELP®’s dedicated, educated, and experienced benefit services team is always readily available to assist enrollees in accessing plan coverage and attorney assistance.

HELP® team members are highly trained in understanding the legal process, legal matters, and attorney expertise. HELP® utilizes the knowledge of our experienced team members to match each enrollee with proper counsel, and therefore avoiding the pitfalls of blind selection associated with prepaid legal insurance plans.

All attorney service, enrollee utilization, and overall plan satisfaction is continuously monitored by highly trained HELP® team members to ensure each enrollee is receiving the promised level of coverage. Due to the heightened level of plan oversight, HELP® team members are able to provide streamlined access to the HELP® family of elite firms and attorneys.

HELP® believes it is truly changing the law experience.

HELP® has consistently maintained high rates of worksite and enrollee retention through its unique systems, processes, requirements, and coverage.

One of the most significant attributes of any legal plan is the minimum experience qualification of the attorneys who are servicing the enrollees. The industry standard is a mere minimum of 5-7 years of experience, which invariably leads to a concerning lack of consistency and quality. That is why HELP® requires that all attorneys servicing our enrollees must be PARTNER LEVEL with a MINIMUM of 20 years experience. In addition, no associates, paralegals, or law clerks are permitted to assist enrollees with the benefit offerings of HELP®.

The unique goal of HELP® is to actually resolve a matter without charging legal fees, unlike the prepaid legal industry that assists with part of a matter, but invariably charges legal fees to complete and resolve an issue. To guarantee that each enrollee is truly receiving promised plan benefits, HELP® ensures the attorneys are properly compensated, and as a result, almost 95% of the time, enrollees of HELP® pay no legal fees of any kind. HELP® provides fully comprehensive, unlimited coverage for all personal legal matters with no limits, restrictions, or hidden exclusions on topic, time, volume, or complexity.

Monitoring and tracking all plan utilization is another important aspect of any legal plan to ensure heightened service and overall enrollee satisfaction. HELP® maintains its own enrollee management system, called HELP®Track™, which documents every single minute of utilization, from the moment of enrollment, through attorney service, to resolution of a matter. This unique system is the primary tool used by our dedicated benefit services department allowing HELP® to provide levels of service and assistance that far surpass the industry.

The enrollee experience is of the utmost significance for plan education, utilization, and satisfaction. Therefore each enrollee has access to a HELP®Advocate™, who is a highly trained senior client relations specialist. They are available to guide enrollees through use of the plan, address any issues or concerns, and help to maximize plan benefits. If an enrollee ever has questions or concerns they would like to discuss, they simply ask to speak with their HELP®Advocate™ who will guide the enrollee through utilization of the benefit, navigate their use of the plan or legal process, and resolve any issues or questions regarding their service, the attorneys, or the legal process.

The development of these systems and procedures has allowed HELP® to establish and maintain its consistency of partner level attorneys, robust coverage, and superior service experiences for all enrollees. 

LCG, Ltd., the exclusive provider of HELP® Legal Plan, was founded in 1995 with the singular goal of modernizing and ultimately perfecting the concept of the employee legal plan.

Historical concerns surrounding prepaid insurance legal plans revolve around the old one-size-fits-all model of providing limited coverage with costly restrictions, unpredictable attorney experience, lackluster screening requirements, and poorly trained or uneducated service. With the goal of combating these industry failings and uncertainties, the HELP® platform was born.

The evolution of HELP® as a completely unique, distinct, and robust benefit offering has irrevocably altered the legal plan landscape and revolutionized the industry. LCG, Ltd. did not invent the legal plan, but has strived to perfect it.

Headquartered in the suburbs of Philadelphia, Pennsylvania, HELP® is the flagship offering of LCG, Ltd. The HELP® plan services worksites of all sizes and industries on a regional and national through unparalleled, unlimited, and fully comprehensive benefits services provided by only partner level attorneys.

The defining characteristics of a great organization far exceed quantifiable statistics. It is not about dollars and cents, sales and enrollments, or bureaucratic hierarchy. We believe that effective communication, mutual respect, and genuine kindness are the contagious attributes of excellence in our unique brand of service and structure. Instilling and encouraging these traits among our own outstanding team of professionals leads to not only a strong, stable, and pleasurable work environment at LCG, but has led to our innovation of the industry, unsurpassed longevity of relationships, and ultimately, worksite and enrollee satisfaction.

For the past 20+ years, LCG has represented a new thinking in the legal plan industry; a culture driven and community minded corporate environment. Our philosophy guides our service, and our service exceeds all expectations. We invest heavily in the longevity of relationships with our staff, worksites, attorneys, benefit consultants, and enrollees. We remain steadfast in our absolute commitment to continuous learning, training, and education so that every single relationship benefits mutually from working with LCG.

Our philosophy has compelled our growth and maturation. We are so very appreciative of the opportunity to continue our mission of Changing the Law Experience™.

LCG, Ltd. believes the true greatness of an organization’s products and services is directly correlated to the quality and commitment of its staff and culture. LCG, Ltd. deeply embraces that philosophy, consistently dedicated to selecting, training, educating, and retaining outstanding team members who display a sincere interest in continuous learning and growth for a longstanding career with the company.

Interested in becoming the next member of team HELP®? Please fill out the form below, attach your resume, and click on “Submit” when completed.